How do you send my purchase?
We use a number of shipping methods including Australia Post,Fastway Couriers & Couriers Please.
Its 6.95 Flat rate shipping Australia wide.
Please click the link below to track your order:
Free Shipping is currently available Worldwide for all orders over $89 when the Free Shipping option is selected during checkout. All orders under $89 will be charged at the rates provided by the shipping calculator.
Packages are generally dispatched within 1 days after receipt of payment and are shipped via Australia Post Parcel Post service with tracking and drop-off without signature.
Orders are usually delivered within 2-5 business days by Australia Post Parcel Post service with online Tracking .
Auspost Tracking number is provided and the package can be tracked from below Auspost website.
During the order,you have option to choose Express post ,which if chosen your order will be Express posted to you using Australia Post Express Post service which is next day delivery.
As long as you live in the Express Post Network (which covers most of Australia – you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it’s posted.
Delivery Address: Orders will be delivered to the address on your order, not Paypal, unless otherwise stated.
How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2-3 days to process your order.
How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that’s okay with you!
How long until my parcel arrives?
International Shipping (outside Australia)
We ship worldwide. Packages are generally dispatched within 1 days after receipt of payment and are shipped using DHL eCommerce which can be tracked in DHL website. https://ecommerceportal.dhl.com/track/
Its 12.95 Flat rate shipping Worldwide.
Orders are usually delivered within 5-7 business days.
FREE shipping worldwide for order above 89 AUD
We aim to dispatch all orders same or next day and most will have shipped within 48 hours but occasionally it can take longer during busy periods. If we expect your order to take longer than 3 days to ship then we will contact you to explain why and offer any alternative if applicable.
Pick ups can be organised with prior appointment from Sydney too.Please email us at firstname.lastname@example.org if you interested to directly purchase and pickup.
We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 24 hours of receipt (for any reason), provided that the products are returned in their original condition with original or appropriate packaging and invoice.
To return products please email us on info@SuperDogChew.com.au and we will advise you on how best to return the goods to us.
Return to Sender:
If orders are returned to us as undeliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is to be reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost.